Batteries are consumable, like the ink of a pen. They use technology or Li-ion or Li-Polymer that over time, whether we like or not, causes them to deteriorate and change. This means that its behaviour varies over time, reducing its maximum charge capacity and charging times. Additionally, when performing partial charge cycles, the battery indicator may lose synchronisation. In this article, we try to answer the most common users queries.
The battery indicator is unstable or does not match up with reality
For the correct operation of the battery, it is recommended that the battery goes through full charge and discharge cycles. This helps keep its life stable.
However, it can sometimes happen that the partial charging and discharging processes cause the battery indicator to become unstable. If so, try a full battery discharge and recharge it to 100% capacity.
Once this is done, check if the battery indicator is now behaving correctly.
For more information, consult our help article How to improve battery performance.
Charging via a mains charger
If you are charging your tablet through the charger supplied in the box (see model), you can use all of the tablet’s functions. You have to keep in mind that while using the tablet you are consuming energy, mainly because the screen is on, which will slow down the charge.
Charging via a computer
If you are charging the tablet via a computer, you can use all of the tablet's functions, as long as you do not have the 'Activate USB storage' function activated. You can find more information about connecting your tablet to your computer in the 'Connecting to a computer' section.
My tablet's battery does not charge up to 100%
Remember that your equipment may be using energy that causes the battery to not reach 100% charge in some special circumstances, such as when you use it while it is charging.
This should not be considered as an anomaly, the battery of your tablet works properly, and when unused and connected to the power supply, it should reach 100%.
The charge is very slow
Charger and cable used
Make sure you use the charger supplied with your tablet (if it is included) as well as the cable supplied with it. Although all micro USB cables look the same, not all connectors are the same length, and sometimes problems occur as a result.
Charging with chargers not included
If you wish to use a charger not included in the box, bear in mind that:
- For tablets with batteries under 11Wh (approximately 3,000mAh) you can charge the battery in a reasonable time with the USB charger of your mobile, with the usual power output of 5W (5V and 1A).
- For tablets with batteries over 11Wh (approximately 3,000mAh), we recommend using a USB charger with a power output of at least 10W (5V and 2A).
The charging time may vary depending on the status of the tablet. If it is in use while charging, the process will be longer. If it is in sleep or off, which is the most recommended, the charge time will be quicker.
The tablet doesn't charge
Charger and cable used
Make sure to use the charger supplied with your tablet (if it is included) as well as the cable supplied with it. Although all micro USB cables look the same, not all connectors are the same length, and sometimes problems occur as a result.
Low charge level
Keep in mind that if your tablet's battery level is very low, it is likely that you need a few minutes from your connection to the power supply for it to reach the minimum level for starting.
Trial and error procedure
If after a few minutes, you are still experiencing this problem, please follow the steps below:
- Try using different power sources to check if the problem may be due to the plug you are using.
- Try loading other devices with these accessories, to see if the anomaly persists.
- Try using the USB charger for a smartphone or mobile phone that you have in your home.
The tablet only works connected to the power supply
Please try to charge the battery 100% and carry out a usage test. If the problem persists, it is likely that the battery is damaged due to use, or defective. Please contact our technical support team so they can support
Noises from the charger
Some chargers, at specific times, may make a small buzzing. This is normal. However, if there is a charger among the accessories with your tablet, we recommend using the charger supplied.