SPC Support Center
Getting started: our Smartee app
What is Smartee? Where can I download it?
How do I link Smartee to my wearable?
How can Smartee help me on a daily basis?
How can I see my progress?
All my workouts in detail
Set up your device or contact us
Connectivity and connections
Do I have to scan the serial number every time I connect to the SMARTEE app?
What should I do if I no longer have my serial number?
My wearable does not automatically reconnect to a device with which it is already synchronised
No Bluetooth device found
Is my device compatible with the Smartee app?
How do I answer messages and calls from the watch or wristband?
I can not read my notification message on my wearable screen
How do I remove the battery notification?
I do not receive notifications on my device
Turning on, charging and battery
My device only works connected to a power outlet
When connected to the power, it only charges for a few seconds
The battery indicator is unstable or it does not stop charging
The battery does not charge up to 100%
The battery does not charge correctly
How do I change the language of my wearable?
How do I change the time of my SMARTEE device?
The is an exclamation mark symbol on the watch, what do I do?
The device crashes or displays error messages during use
When I download my Smartee app, I get a 504 error, what should I do?